Refund policy

Last updated: October 24, 2026

Personalised items

Engraved items are made to order to your specification, so they can't be returned or exchanged for a change of mind. This is permitted under the Consumer Contracts Regulations 2013, which exclude goods made to the consumer's specifications or clearly personalised from the right to cancel.

Please check your engraving text, spelling and any artwork carefully before ordering. We engrave exactly what you enter.

Faulty items or engraving errors

If your item arrives damaged or faulty, or we made a mistake with your engraving, email info@vancora.uk within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including any delivery costs.

Items without engraving

Items ordered without engraving can be returned within 30 days of delivery for a refund, as long as they're unused and in their original packaging. Email info@vancora.uk to start a return. Unless the item is faulty, the cost of sending it back is yours.

Refunds

Once your return arrives and has been checked, we refund to your original payment method within 14 days.

Cancellations

We engrave quickly. If you need to change or cancel an order, contact us straight away. Once engraving has started we can't change or cancel it.

This policy doesn't affect your statutory rights.